Our Products
The products we provide are built around how real businesses work. They’re easy to set up, intuitive to use, and simple to manage. We believe telephony should make life easier, not harder, so we avoid the unnecessary complexity that larger providers often force on you.
Cloud Telecoms
Unified Comminications
Unified communications is for any business, from small to large enterprises, that needs to streamline and integrate its communication tools like phone systems, video conferencing, and messaging into a single platform. It benefits companies with remote or hybrid workforces, office-based employees, as it enables seamless collaboration across different devices.
Features include:
Desk phone, mobile app, and browser calling
Call routing, ring groups, and call queues
Auto-attendant / virtual receptionist
Call recording and voicemail-to-email
Number porting and unlimited extensions
HD audio and reliable uptime
Video meetings and team messaging included
Easy admin dashboard for adds/changes
Works for remote and office users
Contact Centre
Contact centre communications are for customers and businesses. Businesses use contact centres to manage all forms of customer interactions, phone, email, chat, social media to improve service, sales, and support. Customers benefit from being able to choose their preferred channel for communication and receive a consistent, efficient experience. Track and monitor productivity in real time.
Features include:
Advanced call queue management
Skills-based routing and priority handling
Supervisor dashboards and live monitoring
Whisper, barge-in, and call coaching tools
Omni-channel options (voice, chat, email)
Agent performance and SLA analytics
Customer journey and interaction history
Omni-channel support (voice, SMS, web chat, WhatsApp, social)
Unified inbox for multi-channel customer interactions
Skills-based intelligent call routing, ring strategies, and auto-queue callback
Agent dashboards, supervisor dashboards, and wallboards with real-time metrics
Agent coaching tools including listen, whisper, barge-in
Advanced analytics and reporting (real-time and historical) with KPIs and dashboards
Outbound tools including auto-dialer/campaigns, SMS tagging, and pre-recorded messages
CRM & system integrations, open APIs for custom workflows
NEW FEATURES
NEW FEATURES
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AI RECEPTIONIST
AI receptionist answers every call instantly, routes enquiries accurately, and ensures businesses never miss a client opportunity.
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SMS CAMPAIGNS
SMS campaigns reach customers instantly with high open rates, delivering quick responses and driving faster engagement.
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CREATE CUSTOM AUDIO
Custom audio and on-hold music lets you control your brand experience, keep callers engaged, and turn wait time into marketing.
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CRM INTEGRATION
CRM integration syncs calls and client details automatically, saving time on manual logging and keeping information accurate.